A Wee Retreat Privacy Policy, Terms, Conditions and Disclaimer
Privacy Policy
This Privacy Policy sets out the basis on which A Wee Retreat will process any personal data we collect from you, or which you provide to us, in the course of using our sites www.aweeretreat.scot. For the purpose of the Data Protection Act 1998 we are the data controller.
Your privacy is extremely important to A Wee Retreat. This privacy statement provides information about the personal information that we collect, and the ways in which A Wee Retreat uses that personal information.
When do we collect information?
When you subscribe to our newsletter or register for our services.
What information do we collect?
When placing an order or filling out a form on our site, as appropriate, you may be asked to enter your name, postal address, telephone number or email address. You may, however, visit our site anonymously.
What do we use your information for?
Any information we collect from you may be used in the following ways:
To send periodic emails - mainly - newsletter updates. The email address you provide for order processing may be used to send you information and updates pertaining to your order, as well as timely company news and announcements regarding related products and services. Note: If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email.To personalise your experience, your information helps us to better respond to your individual needs.
To improve our website. We strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service. Your information helps us to more efficiently respond to your customer service requests and support needs.
To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
To administer a contest, promotion, survey, or other site feature.
How do we protect your information?
A Wee Retreat implements a variety of security measures to maintain the safety of your personal information. Our email mailing list is held inside Squarespace. If a form is submitted then a copy of the form is held within A Wee Retreat’s email system so that we can contact you about your order. Only Suzi Gibson of A Wee Retreat has access to any information provided and everything is password protected.
Do we disclose any information to outside parties?
No. Never. A Wee Retreat does not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
Third Party Links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our Privacy Policy. You are invited to agree to our policies before submitting any information. When you register to receive my newsletter updates, you consent to receive newsletter updates from A Wee Retreat.
Changes to our Privacy Policy
If we decide to change our Privacy Policy, we will post those changes on this page. This policy was last modified on 11/05/2019.
Contacting Us
If there are any questions regarding this Privacy Policy you can write to us via email hello@aweeretreat.scot
Insurance for Residential Retreats
Holiday insurance is not included in the retreat price and we highly recommend you purchase your own holiday insurance. The unexpected can always happen and if you need to cancel your retreat you could lose your deposit or even the full cost of the retreat.
We advise all our guests to arrange Personal Accident and Travel/Cancellation Insurance when booking onto one of our retreats.
Cancellation Policy for Residential Retreats
Cancellation by you:
If you need to cancel your retreat place after you have booked with us, the following refund policy will apply:
All cancellations must be received in writing.
Any products already purchased for your retreat will be deducted from any refund if applicable.
Cancellation by A Wee Retreat:
A Wee Retreat reserves the right to cancel your booking and you may be charged up to 50% of the final booking amount if you fail to fulfil the following:
Failure to provide us with written confirmation that there is no reason why you should not be attending the retreat by no later than two weeks before the commencement of your booking.
Failure to pay the balance owing in full no later than three weeks before the commencement of your booking.
Unforeseen Circumstances or Weather Conditions
In the unfortunate event that A Wee Retreat is forced to cancel any retreat due to unforeseen circumstances, we will endeavour to give the guest as much prior notice as possible. In the event of cancellation by A Wee Retreat due to adverse weather conditions in the local area the option will be given to transfer to an alternative date or a full refund will be given, however, A Wee Retreat will not pay for any loss regarding pre-booked flights or trains. If the guest transfers to an alternative date, once this is booked, the normal terms and conditions will apply.
Guest cancellations due to Adverse Weather conditions will be considered on an individual basis and will be determined by the local weather conditions around A Wee Retreats retreat location. Cancellation costs as detailed above will be incurred if A Wee Retreat feel that it is possible for a guest to attend.
Refund Policy
The retreat deposit is non refundable.
If you decide to cancel the retreat after paying the deposit and more than 90 days before the start of the retreat, this deposit can be transferred to another retreat or another person (to be used within a 12 month period of the original retreat booked) but cannot be refunded. An additional rescheduling fee of £50 will apply.
If you cancel within three weeks of the start of the retreat, no refund will be given. We strongly advise you to take out your own travel insurance in case you have to cancel through illness or other unforeseen circumstances.:
A full refund less your non refundable deposit and less a 5% admin charge will be provided for all cancellations up to 90 days prior to start day of the booked retreat.
A 50% refund will be provided on cancellations between 60-89 days prior to the start date of the booked retreat.
A 30% refund will be provided on cancellations between 30-59 days prior to the start date of the booked retreat.
No refund will be provided on cancellations between 29-0 days prior to the start date of the booked retreat.
No refund will be provided for premature leaving of the retreat or failure to arrive at the retreat for any reason.
If paying via instalments, the above conditions will apply based on the entire price of your booking and not just on any instalments paid.
If paying via instalments, due to administration an additional 3% will be charged on all stage payments.
All retreat payments are due at least ten weeks before your expected date of arrival of the booked retreat, unless otherwise specified. Clients whose balances are not received by the 21-day deadline risk forfeiting their retreat booking.
Due to our requirements to commit to accommodation and other arrangements in advance, exceptions cannot be made for any reason.
Late Bookings
If booking within three weeks of the arrival date the full amount is due, please book via the website or email A Wee Retreat to arrange payment.
Payments
Use of credit or debit cards will not incur a surcharge if payments are cleared in full at the time of booking.
Products and additional treatments will be available on the retreat and can be paid for either by bank transfer (BACs) or in cash or credit or debit card.
Changing Retreats
If you would like to change your retreat booking more than 90 days before the start date of your booked retreat, this is possible, however this will incur a £50 administration charge per booking plus any difference in the rate of the booking (if applicable). If you are looking to change retreats less than 90 days before the start date of your booked retreat, the above cancellation policy will apply.
Payment of Optional Extras
Additional treatments or activities are subject to availability and it is recommended that these are booked prior to your stay. To book any treatments, they must be paid for in full, prior to the retreat and by BACs, credit or debit card. There is the option to pay for treatments in cash once at the retreat, but please note that priority will be given to clients who have pre-paid. Once booked additional bundles/treatments cannot be cancelled or changed. Please email A Wee Retreat for full details on the optional extras available at your chosen retreat.
Payments at the Retreat
Please note that payment for any additional items at the retreat; such as treatments, items purchased from the shop or extra-curricular activities will be charged at full price and can be paid for by bank transfer, credit or debit card or Pound Sterling cash.
Promotions and Discounts
If you have a promotion or voucher please email for guidance on how to book your place and redeem your discount. Discounts and special offers may vary from time to time and A Wee Retreat can alter these at anytime.
Package Changes
A Wee Retreat reserves the right to change any of the inclusive treatments in any package at any given time without prior notice. If for any reason a treatment has to be changed during your stay owing to staff illness, you will be offered a suitable alternative.
Travel (Flights, Trains or Hire Cars)
All transport to and from the retreat must be booked independently, although A Wee Retreat can advise in choosing the travel option that would suit you best.
Health Restrictions
If you are under medical or psychiatric supervision, you must provide a Doctor’s certificate confirming your fitness to travel and take part in the retreat as well as notifying A Wee Retreat. Unfortunately A Wee Retreat is not suitable for those with psychiatric or deep emotional issues or those looking for counselling or therapy, as our team are not professionally qualified in these areas. In some circumstances and if the Retreat Manager feels it is necessary we may require a letter from your GP/Specialist stating that they are happy for you to go ahead with this kind of retreat. If you are taking medication of any kind it is advised that you consult your doctor before arrival.
Our retreat is not suitable for children under the age of 16 years or for people with physical disabilities that cannot take care or responsibility for themselves as we do not have the resources or expertise. All pre-existing medical conditions, medication/treatment, allergies and intolerances MUST be disclosed at the time of booking. As well as any surgeries that have been undertaken in the past 6 months as it may not be possible for you to undertake all of the treatments included in your chosen package due to contra-indications.
Failure to notify A Wee Retreat at the time of booking will result in you not being able to undertake any treatments that may have possible contra-indications and no alternative treatments will be offered. In some cases where A Wee Retreat feels that un-disclosed health issues before arrival are too severe we reserve the right to ask the client to leave and a 50% refund of the total paid will be refunded.
In the event that a guest fails to inform A Wee Retreat of any pre-existing medical conditions or regular medication you are taking either at the time of booking, or in the Confidential Health Questionnaire upon arrival, A Wee Retreat cannot be held responsible for any health issues/complications that arise from possible contra-indications.
Unfortunately we will not accept pregnant women on any A Wee Retreat programme.
Alcohol and Illegal Substances
Any guest that appears to be under the influence of alcohol or illegal substances upon arrival, or at any time during their stay, will be asked to leave with immediate effect and no refunds will be offered.
Damages & Losses
In all of our rooms you will find a bathrobe for use during your stay, if this is no longer in your room after you depart from the retreat we will automatically charge you for the retail price of the robe/s.
If you damage your room or any of the property within your room the cost of repairing / replacing / redecorating you will automatically be invoiced. Hair dye, bleach or tanning products must not be used under any circumstances and any colouring found on Tiling, Carpets, Linens or any other fittings will be charged for. Any spillages that result in staining on carpets, bedding or furnishings will be charged for. Where possible, A Wee Retreat will attempt to get the staining removed, however if this is deemed impossible by our cleaning contractors, the guest will be liable for the costs incurred by A Wee Retreat in replacing the item like for like. Breakages, Damage, Spillages/Stains discovered after check out will be notified in writing and charged to the guest.
Any guest found to be smoking in the accommodation, will be liable in terms with current legislation to pay a £200.00 fine. On top of this, a charge of £100.00 will be incurred for the cost of deep cleaning the area where the guest was smoking. If a guest is found to have been smoking in any bedroom/cottage the guest will also be charged £100.00 per day for any time that the bedroom is unable to be used.
Inappropriate Behaviour and Conduct
Any guest found to be:
Smoking anywhere within the building (please also read Breakages, Damages and Spillage)
Consuming or concealing food or alcohol in their bedroom
Taking or smoking illegal substances
Actively ignoring safety/health guidelines
Abusing or Misusing of any property of A Wee Retreat or that of the retreat locations
Will be asked to leave with immediate effect, and no refund on package costs will be offered and all booked additional treatments/bundles will still be charged.
Comments and Complaints
If you feel unwell or are unhappy with the retreat for any reason, please inform your Retreat Manager immediately and we will endeavour to take whatever action is required. Please bear in mind that any claims may be rejected if we are not given the opportunity to put matters right during your stay.
Arrival/Departure
If a guest chooses to arrive late or leave before the end of the retreat, A Wee Retreat will not refund any unused nights’ accommodation and treatments cannot be re-arranged or refunded.
Shared Accommodation
If your room is shared at one of our retreats then A Wee Retreat takes no responsibility for the actions of the person/s with whom you share the accommodation. If for whatever reason you are unhappy including but not limited to: clash of personalities; disagreements; snoring; other annoying habits etc, A Wee Retreat cannot be held responsible. If an altercation arises then there may not be any other rooms/cottages/lodges available to move you.
Exclusions
All information provided on the website and any written and verbal form of correspondence is correct at the time of publication. However, due to mechanical faults, weather conditions, or what insurers call ‘Acts of God’, some amenities may be temporarily unavailable. Very occasionally, we may have to vary the advertised programme due to staff sickness or other unforeseen problems, in which case we will always try to provide an equivalent replacement. This may not always be possible, for example, if our therapist becomes unwell on day 2 of the retreat, it is likely that it will be too short notice to find another and treatments may well be cancelled. This is extremely rare, but could happen. The same applies to any of the activities, although we will always do our level best to make sure all activities go ahead if possible. We would also like to point out that the A Wee Retreat team can change at any time and although we will always endeavour to have a suitable replacement there will be no compensation for the change in team member.
A Wee Retreat Will Not Accept Liability For:
Any of the above events, or others beyond our control.
Loss, injury, or damage (to you) or your personal property.
Physical, medical or psychiatric conditions developing during or after your retreat.
Please check that your holiday insurance policy covers these and other contingencies.
A Wee Retreat Loyalty Reward
Everyone who books and comes to A Wee Retreat residential retreat will benefit from our offer of 10% off your next A Wee Retreat residential retreat.
The discount does not apply to any extras such as treatments or optional extras.
This discount is not in conjunction with any other offer.
In order to qualify, you must make the booking in your name and personally attend the retreat.
Your Health and Wellbeing
Many health benefits are associated with regular exercise, meditation, yoga and therapy treatments. However a small number of people should not participate in certain activities and should seek medical advice. In case of any doubt please consult a doctor before commencing physical activity/meditation/or receiving a treatment.
Assumption of Risk
By agreeing to these terms and conditions, I/we state that I/we wish to participate in the retreat and all the activities, which may include (depending on retreat location) but are not limited to: yoga, pilates, walking, sauna, steam room, meditation, swimming (pool) and therapy treatments such as massage, Mind Detox, EFT, Reiki, Sound Therapy. I/we realise that my/our participation involves the risk of injury and even the possibility of death. Furthermore, I/we confirm that I/we are voluntarily engaging in an acceptable level of exercise and A Wee Retreat is not responsible for any injuries or losses incurred whilst at the retreat, after the retreat or during the transfers.
If I/we suffer with any health conditions including but not limited to the following, I/we confirm that I/we have either consulted with a doctor before participating in physical activity/receiving treatment or I/we am accepting full responsibility for my/our own health and I/we acknowledge the risk involved.
Bone or joint or back problem/pain; high or low blood pressure; surgery or recent injury; diabetes or any other metabolic disease; raised cholesterol; heart condition; cancer; pain in your chest when you do physical exercise; unusual shortness of breath at rest or with mild exertion; pregnant; spells of severe dizziness or have lost consciousness; epilepsy; angina.
This contract is entered into under the laws of the United Kingdom and in agreeing to these terms and conditions you are doing so on behalf of yourself and any other parties included in your booking.
A Wee Retreat Studio Terms & Conditions
PAYMENT TERMS & CONDITIONS
All cancellations for classes with less than 24 hours notice will be charged in full, class pass will be deducted.
No partial or full refund given once a pre-paid course has started unless classes are cancelled by A Wee Retreat. If you are unable to attend one of the classes on the course, please give us 24 hour notice of cancellation and you can then use the class on any of the other classes on the timetable. Please note that if you buy a 6 week course you are automatically booked in for 6 sessions, a 5 week course you are automatically booked in for 5 sessions, any sessions which are not taken by the end of the course will be unfortunately lost.
EXPIRED CLASS PASSES
Please note extensions on class passes are not possible as they are discounted products. If you are unsure whether you can take the classes in the specified time frame, please buy a drop-in.
CONTRACT TERMS & CONDITIONS
All services purchased from A Wee Retreat must be preceded by the applicant acknowledging verbally that he/she has no physical limitations preventing him/her from participation. All applicants under the age of 18 years must have consent, in written form, from a parent or guardian. The applicant also agrees to abide by the rules and regulations of the studio and acknowledges that these rules and regulations may change from time to time. Furthermore, all applicants release A Wee Retreat, its owners, directors, managers and all employees of all liability regarding 1) any injury to self or child 2) any loss or damage to personal property.
If purchasing packages or courses that require payments to be made in installments, the applicant agrees to approve such installments be made by credit card on the dates as predetermined in the services contract.
REGISTRATION & PURCHASE
To register or purchase from the A Wee Retreat online booking system, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.
PAYMENT FOR PRODUCTS & SERVICES
All Credit Cards will be processed in British Pounds Stirling at the time of payment. A Wee Retreat is not responsible for any fees, charges, exchange rates or additional charges levied by individual financial institutions or Credit Card companies.
REFUND & CANCELLATION POLICY FOR CLASSES, PRIVATE SESSIONS & THERAPY APPOINTMENTS
Classes, Private Sessions, Therapy Appointments Cancellation – 24 hours notice is required for cancellation of all classes, private sessions and therapy appointments.
Workshop Cancellation - 7 days is required for cancellation of workshops.
Individual self employed teachers have their own cancellation policy. You must check the specific policy of your teacher or workshop provider.
Missed sessions without the appropriate notice will be charged as if attended. Cancellations must be made online, in person at A Wee Retreat, by telephone call or by email.
SERVICES
Private classes or therapy sessions - Any sessions missed with less than 24 hours notification are forfeited. If you have not already paid for the session, your account/card will be charged for the full amount of the session. If no card/account information is present, no further sessions will be conducted until the outstanding payment is received. Additionally, reserved time slots may be lost if payment is not made in a timely manner. Cancellations can be made in person at A Wee Retreat, by telephone call or email.
REGISTERED PROGRAMS
Pre-paid courses are refundable, if you are unable to attend a program due to circumstances out of your control (determined on a case-by-case basis by our administration), we can offer you a refund if you notify us a minimum of 24 hours prior to your session start date. If we are notified after your session begins, we can only give you a credit towards another program. This credit is nontransferable and accounts for only the sessions remaining in your program at the time you requested cancellation. There is no cash refund. There is no refund for merely changing your mind. This is not negotiable.
INDIVIDUAL CLASSES
If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time online, in person at A Wee Retreat, by telephone call or email, it MAY be possible to make the session up at a later date or with a different group. However, this cannot be guaranteed. Any classes missed without 24 hours notification are forfeited. If you have not already paid for the class, your account/card will be charged for the full amount of the session.